General Questions
What is a pick-and-mix candy store?
A pick-and-mix candy store allows you to choose your favourite types of candies/sweets in the exact amounts you want. Instead of buying pre-packed candy, you get the freedom to create your perfect candy selection from a wide variety of sweets.
How does your pick-and-mix system work?
It's easy! Browse our sweets collection, select the sweets you want (between 5 to 10), and choose the size of your pack. Once you've created your mix, head to the checkout, and we'll deliver your custom sweets bag right to your doorstep or to a PUDO locker near you.
Is there a minimum or maximum order size?
We require a minimum order of 20 units for the personalised sticker option to ensure the best packaging and shipping experience. There is no maximum order size on any product—order as much as your sweet tooth desires!
Shipping & Delivery
Where do you deliver to?
We currently deliver to areas of South Africa. If you're unsure whether we deliver to your area, feel free to contact us.
How long will my order take to arrive?
Orders typically take 5 to 7 working days to process and deliver. Delivery times may vary depending on your location and the shipping method selected at checkout.
What are the shipping costs?
PUDO Locker - R70 or To your Door - R90. Shipping fees depend on the weight of your order and your delivery location. You'll see the exact cost at checkout before confirming your order.
Do you offer same-day or next-day delivery?
Currently, we don't offer same-day delivery, but should you want this, please contact us. Check our delivery page for more details.
Ordering & Payments
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Zapper, and other secure payment options listed at checkout.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 1 hours of placing it. Contact us as soon as possible to make changes.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email or SMS. Use this to track your delivery status.
Product Information
Are your candies fresh?
Absolutely! We pride ourselves on delivering fresh and delicious candies. Our sweets are carefully packaged to maintain their quality and freshness during shipping.
Do you offer sugar-free, vegan, or gluten-free options?
No, we don't offer this at this moment. However, some sweet might coincidentally be. Look for the ingredient list on our website to find the perfect treats for your dietary needs.
How should I store my candies to keep them fresh?
Store your candies in a cool, dry place away from direct sunlight. For best taste, enjoy them within 1 week of delivery.
Do you offer gift packaging?
Yes! We provide beautiful gift packaging options for special occasions. Just select the gift wrap option at checkout.
Allergies & Dietary Information
Are your products safe for people with nut allergies?
While we take precautions to prevent cross-contamination, most candies are made in facilities that handle nuts, dairy, eggs. Please check the product descriptions for allergy warnings.
Do you provide ingredient and allergy information for your candies?
Yes, each candy product includes a QR code you can scan for detailed list of ingredients and allergy information to help you make informed choices. This is also available here:
Returns & Refunds
What is your return policy?
Due to the perishable nature of our products, we don't accept returns. However, if there's an issue with your order, please contact us within 3 days for assistance.
What should I do if my order is incorrect or damaged?
We're sorry for any inconvenience! Please contact us within 3 days of receiving your order, and we'll be happy to help resolve the issue.
Special Promotions & Custom Orders
Do you offer bulk or corporate orders?
Yes, we can accommodate bulk or corporate orders for events, parties, or promotional gifts. Contact us for pricing and customisation options.
Do you offer seasonal or holiday-themed candy options?
Absolutely! Keep an eye on our store and socials for seasonal treats and limited-edition holiday-themed candy collections. Contact us if you have a specific event or party you would like us to cater for.
